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Refund policy

Returns, Refunds & Warranty Policy

This policy applies to purchases made through Beamroom’s U.S. online store and U.S. retail locations. Nothing in this policy limits any rights available under applicable law.

Returns

Eligible items may be returned within 30 calendar days:

  • Online purchases: within 30 days after delivery.

  • In-store purchases: within 30 days after purchase.

To qualify for a return, the item must be unworn, unused, unaltered, and in its original condition, without scratches, marks, damage, or other signs of use. Please include the original case, packaging, tags, accessories, and proof of purchase.

All Sale merchandise is Final Sale and cannot be returned or exchanged. Gift cards and personalized, engraved, or custom-made items are also non-returnable, except where required by law or if the item is defective. Original shipping charges are non-refundable.

Returns must be made through the original purchase channel:

Online purchases must be returned through Shopify and cannot be returned at a Beamroom retail location.

In-store purchases must be returned to the same Beamroom retail location where they were purchased.


Online Returns

Log into your account from beamroom.com and submit a return request for your order. If your return is approved, Beamroom will provide a prepaid return label. You must print the label and attach it to the package, include your original packing slip in the box and ship the item back to Beamroom. 

Online return shipping is free if you use the prepaid label we provide. Beamroom does not reimburse shipping arranged independently by the customer.

For every eligible online return, Beamroom will refund the returned item, and applicable sales tax. Original shipping charges are non-refundable.


In-Store Returns

Bring the item and proof of purchase to the same Beamroom retail location where it was purchased. In-store purchases cannot be returned by mail or through Shopify.


Refunds

After a return is received, inspected, and approved, Beamroom will issue the refund within five business days. Your bank or payment provider may take additional time to post the credit.

  • Card purchases are refunded to the original card or account.

  • Cash purchases receive Beamroom store credit only, not cash.

  • Gift-card purchases are refunded to a Beamroom gift card or store credit.

  • Gift returns with a valid gift receipt receive Beamroom store credit.

  • Split-tender purchases are refunded to the original payment methods in the applicable amounts.


Exchanges

We currently only offer exchanges for in-store purchases. Online orders are only eligible for returns.

Eligible items may be exchanged within the same 30-day return window and must meet the same condition requirements. Exchanges must be handled through the original purchase channel or, for an in-store purchase, at the same Beamroom retail location.

The returned item is valued at the amount actually paid after discounts and promotions. The replacement item is valued at its current selling price.

  • If the replacement costs more, you pay the difference.

  • If the replacement costs less, the difference is issued as Beamroom store credit.

  • If the price is the same, no adjustment is made.


Damaged, Defective, or Incorrect Items

If an online order arrives damaged, appears defective, or contains the wrong item, contact Beamroom promptly through the online order or Contact Us page. Beamroom will provide return instructions and cover any required standard return shipping.

If the item is returned within the 30-day return window and is otherwise eligible, the normal refund rules above apply. Warranty claims are handled under the warranty terms below.


Two-Year Limited Warranty

Beamroom provides a two-year limited warranty on sunglasses and eyewear purchased directly from Beamroom. The warranty covers defects in materials and workmanship under normal use. For in-store purchases, the warranty begins on the purchase date. For online purchases, it begins on the delivery date.

Accessories and all other products are not covered by this Beamroom warranty.

The warranty covers manufacturing or material defects, including frame, hinge, nose-pad, screw, or lens failures caused by defective materials or workmanship.

The warranty does not cover scratched lenses, normal wear and tear, accidental damage, loss, theft, misuse, improper cleaning or storage, exposure to heat, moisture, chemicals, or other environmental conditions, or damage caused by repairs, alterations, or modifications not authorized by Beamroom.

A valid proof of purchase is required. Warranty claims must be made through the original purchase channel: online claims through Shopify and in-store claims at the same Beamroom retail location where the item was purchased. Beamroom is the customer’s point of contact for all warranty claims, regardless of brand.

If Beamroom approves a warranty claim, the only warranty remedy provided by Beamroom is Beamroom store credit equal to the amount originally paid for the covered item. Beamroom does not provide a cash refund, card refund, repair, or replacement as a warranty remedy.

This limited warranty applies only to the original purchaser and is not transferable. It gives you specific legal rights, and you may also have other rights that vary by state. Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited.


Contact

For additional assistance, please reach out to us at support@beamroom.com.